Booking, Cancellation and Refund Policy

This policy applies to business mentorship sessions purchased through the international United Mentors Platform. It forms part of the B2B Client Terms and applies unless an Order expressly states different rules.

A “session” is an agreed meeting between the Client and mentor. The Order, shared workspace, calendar invitation or written confirmation records its date, time, duration and method.

The Client may request to reschedule a session by notifying the mentor and United Mentors through the shared workspace or in writing at least 24 hours before the scheduled start time. Rescheduling is subject to the mentor’s reasonable availability.

If a session cannot take place for reasons within the mentor’s or Operator’s control, we will offer a replacement time without reducing the Client’s purchased sessions. If a suitable replacement cannot be arranged, the parties will discuss a replacement mentor, credit or refund for the affected unused service.

A Client cancellation, late change or absence with less than 24 hours’ notice is treated as a completed session and is not refundable or transferable, unless the mentor and Operator agree otherwise in writing.

A Client may request cancellation of unused sessions within 30 calendar days after payment, provided the relevant package has not been fully used. The default refund is the price of unused sessions less a 10% administration fee calculated on the refund amount. The Order may set a different arrangement.

No voluntary refund is due after all sessions in a package have been used or after the 30-day period has expired, unless the Operator agrees otherwise in writing or applicable mandatory law requires a different result.

If the Client believes a paid service was not delivered as agreed, it should send a written concern to the Operator during the Order and no later than two calendar days after the last session in the relevant package. If the package is not completed within 30 calendar days after payment for reasons within the mentor’s or Operator’s control, a concern may be submitted until the matter is resolved.

The Client should describe the issue, provide relevant supporting materials and state the requested remedy. The Operator may ask both the Client and mentor for information and may temporarily pause payment to a mentor while considering the matter.

Depending on the circumstances, the Operator may arrange replacement sessions, provide a replacement mentor, offer a partial or full refund, or decline the request with reasons. A refund approved by the Operator will ordinarily be sent within 14 calendar days after the decision, subject to the availability of a lawful payment route and completion of required payment-compliance checks.

Send booking, cancellation and refund requests through the shared workspace where possible, with a copy to hello@unimentors.ru. Please include the Order, invoice or request reference and the email used for the Platform account.

This policy does not limit any remedy that cannot lawfully be excluded. For the remaining contractual terms, see the B2B Client Terms.